Privacy Policy

Last Updated: 15 May 2025

1. Introduction

At Akiya Group of Companies (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us.

2. Data We Collect

• Personal Identification Information: Name, address, phone number, email address, and other contact details.
• Financial Information: Payment details, billing address, and transaction history.
• Technical Data: IP address, browser type, operating system, and usage data from your interactions with our website or applications.
• Other Information: Any additional data you provide when communicating with us or using our services.

3. How We Collect Data

• Online forms and website interactions.
• Direct communication via phone, email, or in person.
• Automated technologies, such as cookies, when you use our website.
• Third-party partners and public databases.

4. How We Use Your Data

• Provide and maintain our services.
• Process transactions and manage customer accounts.
• Communicate with you, including responding to inquiries or sending updates.
• Improve our services and customer experience.
• Comply with legal obligations and protect our interests.

5. Sharing Your Data

• With service providers who assist in business operations.
• To comply with legal requirements or respond to lawful requests.
• To protect our rights, privacy, safety, or property, and that of our customers or the public.
• As part of a business transaction, such as a merger or acquisition.

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. While we strive to secure your personal data, no system is completely secure.

7. Your Data Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or object to the processing of your personal data.

8. Retention of Your Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. International Data Transfers

Your data may be transferred and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws.

10. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.

12. Changes to This Policy

We may update this policy periodically. Any changes will be posted on our website with the updated date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Akiya Group of Companies
Email: privacy@akiya.com.my